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| We appreciate your business and want to make sure that you are a satisfied customer. If for any reason you are not delighted with your experience with us please e-mail us at: support@expressnets.com
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14-Day Return Policy |
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We make it simple and convenient to return purchases. You have 14 days from time of purchase to initiate a return with us. If you wish to return an item we must first determine if the product you purchased is returnable. This means the item must be in a similar condition to how it was delivered to you. Please include all original packing materials, manuals and accessories with the product to avoid any additional fees. If not, a missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition). Return shipping is paid by the customer unless the equipment is defective or the order was filled incorrectly. If you are not satisfied with your order because the order was filled incorrectly, we will either replace the items you need or issue a refund. There is a 15% restocking fee on all returns. Shipping Charges are not refundable. A Return Merchandise
Authorization is needed for all returns. Please contact our
return department at
support@expressnets.com for
an RMA. Just email as soon as you can at support@expressnets.com and we will cancel the order, if the item has not been shipped yet. Orders may be cancelled at anytime without penalty prior to shipment. Because shipment is usually performed within 24 hrs., immediate contact is necessary to stop orders without incurring shipping costs. If you wish to cancel your order after it has shipped you will be responsible for round trip shipping charges.
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